Good Governance is the Technology Citizen
Charter is the Tool
The spirit behind the Citizen CharterÖ..
A customer is the most important visitor in our premises. He is not
dependent on us; we are dependent on him. He is not an interruption in our
work; he is the purpose of it. He is not an outsider to our business; he is
part of it. We are not doing him a favour by serving him; he is doing a
favour by giving us an opportunity to do so.
--- Mahatma Gandhi
PURPOSE OF THIS CHARTER
The aim/purpose of this charter is to work for better quality in rendering
services to the people. Citizen/Beneficiaries Charter is a document which
represents a systematic effort to focus on the commitment of the
organization/department towards citizens in respect of standard of services,
information choice and consultation, non-discrimination and accessibility,
grievance redressal, courtesy etc.
SERVICES RENDERED BY US
The various schemes under implementation through Rural Development
Department are as under:-
1. CD & Panchayat Sector
2. Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA)
3. PMAY(G)/Indira Awas Yojana (IAY)
4. Rural Hosing Scheme(RHS)
5. Swranjayanti Gram Swarozgar Yojana (SGSY)
6. SGSY Special Projects
7. Pradhan Mantri Gram Sadak Yojana (PMGSY).
8. Model Villages under (Prime Ministerís Re-construction Programme)
9. Integrated Watershed Development/Management Programme (IWDP-Haryali/IWMP).
10. 11th/12th/13th/14th Finance Commission Award.
11. Prime Ministerís Special Package.
PROCEDURE ADOPTED FOR FORMULATION OF PLANS
Section 12 of Jammu and Kashmir Panchayati Raj Act, 1989 envisages that it
shall be the duty of each Halqa Panchayat to make provision for preparation
of the Plans for the development of the Halqa and to take measures for the
implementation of the Developmental plans subject to the availability of
funds at its disposal. The plans at the Block level are formulated after
consolidating the information received from the Village Panchayats through
the Secretary Panchayat (VLW/MPW/Gram Savika).
The plans are first consolidated at the Block level and then at the District
level. After the approval of the plans by District Development Boards the
estimates of the works approved in the plan are prepared by Junior Engineers
of the concerned Block. The Village Level Workers/Multipurpose Workers/Gram
Savikas (Secretary of the Panchayat) places the proposal of works before the
Halqa Majlis, constituted vide Section 4 of the Jammu and Kashmir Panchayat
Raj Act, 1989 for their consideration and after passing a resolution, the
Halqa Majlis nominates the person through whom the work is to
be got executed. The Block Development Officer then allots the work to the
nominated person in accordance with the guidelines of the schemes. The work
is then got executed as per the guidelines/prescribed norms. During
execution, the test checks are recorded by the AEs/AEEs and Executive
Engineer to ensure that the works are executed strictly as per the
sanctioned estimates and to ensure quality of the assets.
PANCHAYATI RAJ ACT AND THE ROLE OF DIRECTORATE OF RURAL DEVELOPMENT
Jammu and Kashmir Panchayati Raj Act 1989(Act No 9 of 1989) has been enacted
by the State legislature with a view to promote and Develop Panchayati Raj
in the state as an instrument of Vigorous local self Government to secure
the effective participation of the people in the decision making process and
for overseeing implementation of the Development Programmes at Panchayat,
Block and District levels. The Act provides for a three-tier system
consisting of Halqa Panchayat, Block Development Council and District
Planning and Development Board. In addition, the Act provides for a Panchayati Adalat for every Halqa Panchayat. For details, please refer to
Chapter-II, VI, XI, XIII of Jammu and Kashmir Panchayati Raj Act 1989. The
copies of the Act are available in all the offices of Deptt. especially in
the office of DPO in each District.
Under Panchayati Raj Act 1989 and the Panchayati Raj Rules, various powers
have been vested with the Director Rural Development, Jammu, like Election
authority, etc. District Panchayat Officers, Block Development Officers for
details may please refer to the Panchayati Raj Act 1989.
BARRIER FREE HELPLINE FOR HANDICAPPED
In order to address the grievances of the Citizens with disabilities, a cell
has been established in the Directorate of Rural Development, Jammu in the
ground floor for disposal of the grievances of the persons with
disabilities. The cell comprises of the following persons;-
1. BDO, Headquarter Directorate of Rural
2. Smt. Sneh Lata, Sr. Assistant.
3. Shri Sat Pal Sharma, Sr. Assistant.
Block Development Officer Headquarter shall act as
Nodal Officer for redressal of the grievances of disabled persons.
The subordinate officers at the District level in Jammu Division have also
been directed to establish separate cell for the said purpose in their
COMPLAINT REDRESSAL SYSTEM
As a means to bring about transparency in the working of the department, the
subordinate offices have been directed to display details of the schemes
being implemented in their respective areas of operation in their office
complexes. Such information should include the details of the schemes, their
objectives, the funding pattern, the incentives involved, the criteria for
selection of the beneficiary etc. The targets and achievements under the
schemes are also required to be displayed prominently. Any person aggrieved
of any discrimination can approach the immediate officer/ Director Rural
Development for redressal of his grievances which are being looked into
expeditiously. Recently a mechanism has been evolved to dispose off the
representations in a time bound manner and the aggrieved person shall also
be informed of the out come of the enquiry made into his grievance.
In order to oversee the functioning of the subordinate officers, the
institution of departmental Vigilance officers has been made functional and
at present officers at the District Level have been designated as
Departmental Vigilance officers.
A citizen or a member of the general public can seek information from the
prescribed authority under the Right to information Act after depositing the
prescribed fee in terms of Jammu and Kashmir Right to Information Rules
issued vide SRO 181 dated:-30th June 2005. The public can take the sample of
the works undertaken by the Rural Development Department for test checking.
In case of withholding of information by the prescribed authority, the
persons from the public can approach the reviewing officer/ controlling
officer for the purpose. In terms of section 12 of the Jammu and Kashmir
Right to information Act, disciplinary action can be taken against the
officials withholding the information.
Courteous and helpful service will be extended by the officers assigned the
job of grievances redressal. If you have any complaint with respect to the
delivery of the above standard, you are welcome to register your complaint
with the following officers, who are designated as Departmental Vigilance