Citizen Charter

Good Governance is the Technology Citizen Charter is the Tool

The spirit behind the Citizen CharterÖ..

A customer is the most important visitor in our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider to our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.       

--- Mahatma Gandhi


The aim/purpose of this charter is to work for better quality in rendering services to the people. Citizen/Beneficiaries Charter is a document which represents a systematic effort to focus on the commitment of the organization/department towards citizens in respect of standard of services, information choice and consultation, non-discrimination and accessibility, grievance redressal, courtesy etc.


The various schemes under implementation through Rural Development Department are as under:-

1.   CD & Panchayat Sector
2.   Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA)
3.   PMAY(G)/Indira Awas Yojana (IAY)
4.   Rural Hosing Scheme(RHS)
5.   Swranjayanti Gram Swarozgar Yojana (SGSY)
6.   SGSY Special Projects
7.   Pradhan Mantri Gram Sadak Yojana (PMGSY).
8.   Model Villages under (Prime Ministerís Re-construction Programme)
9.   Integrated Watershed Development/Management Programme (IWDP-Haryali/IWMP).
10. 11th/12th/13th/14th Finance Commission Award.
11. Prime Ministerís Special Package.


Section 12 of Jammu and Kashmir Panchayati Raj Act, 1989 envisages that it shall be the duty of each Halqa Panchayat to make provision for preparation of the Plans for the development of the Halqa and to take measures for the implementation of the Developmental plans subject to the availability of funds at its disposal. The plans at the Block level are formulated after consolidating the information received from the Village Panchayats through the Secretary Panchayat (VLW/MPW/Gram Savika).

The plans are first consolidated at the Block level and then at the District level. After the approval of the plans by District Development Boards the estimates of the works approved in the plan are prepared by Junior Engineers of the concerned Block. The Village Level Workers/Multipurpose Workers/Gram Savikas (Secretary of the Panchayat) places the proposal of works before the Halqa Majlis, constituted vide Section 4 of the Jammu and Kashmir Panchayat Raj Act, 1989 for their consideration and after passing a resolution, the Halqa Majlis nominates the person through whom the work is to
be got executed. The Block Development Officer then allots the work to the nominated person in accordance with the guidelines of the schemes. The work is then got executed as per the guidelines/prescribed norms. During execution, the test checks are recorded by the AEs/AEEs and Executive Engineer to ensure that the works are executed strictly as per the sanctioned estimates and to ensure quality of the assets.

Jammu and Kashmir Panchayati Raj Act 1989(Act No 9 of 1989) has been enacted by the State legislature with a view to promote and Develop Panchayati Raj in the state as an instrument of Vigorous local self Government to secure the effective participation of the people in the decision making process and for overseeing implementation of the Development Programmes at Panchayat, Block and District levels. The Act provides for a three-tier system consisting of Halqa Panchayat, Block Development Council and District Planning and Development Board. In addition, the Act provides for a Panchayati Adalat for every Halqa Panchayat. For details, please refer to Chapter-II, VI, XI, XIII of Jammu and Kashmir Panchayati Raj Act 1989. The copies of the Act are available in all the offices of Deptt. especially in the office of DPO in each District.

Under Panchayati Raj Act 1989 and the Panchayati Raj Rules, various powers have been vested with the Director Rural Development, Jammu, like Election authority, etc. District Panchayat Officers, Block Development Officers for details may please refer to the Panchayati Raj Act 1989.


In order to address the grievances of the Citizens with disabilities, a cell has been established in the Directorate of Rural Development, Jammu in the ground floor for disposal of the grievances of the persons with disabilities. The cell comprises of the following persons;-

1. BDO, Headquarter Directorate of Rural Development, Jammu.
2. Smt. Sneh Lata Sharma, Sr. Assistant.
3. Shri Sat Pal Sharma, Sr. Assistant.

Block Development Officer Headquarter shall act as Nodal Officer for redressal of the grievances of disabled persons.

The subordinate officers at the District level in Jammu Division have also been directed to establish separate cell for the said purpose in their offices.


As a means to bring about transparency in the working of the department, the subordinate offices have been directed to display details of the schemes being implemented in their respective areas of operation in their office complexes. Such information should include the details of the schemes, their objectives, the funding pattern, the incentives involved, the criteria for selection of the beneficiary etc. The targets and achievements under the schemes are also required to be displayed prominently. Any person aggrieved of any discrimination can approach the immediate officer/ Director Rural Development for redressal of his grievances which are being looked into expeditiously. Recently a mechanism has been evolved to dispose off the representations in a time bound manner and the aggrieved person shall also be informed of the out come of the enquiry made into his grievance.
In order to oversee the functioning of the subordinate officers, the institution of departmental Vigilance officers has been made functional and at present officers at the District Level have been designated as Departmental Vigilance officers.

A citizen or a member of the general public can seek information from the prescribed authority under the Right to information Act after depositing the prescribed fee in terms of Jammu and Kashmir Right to Information Rules issued vide SRO 181 dated:-30th June 2005. The public can take the sample of the works undertaken by the Rural Development Department for test checking. In case of withholding of information by the prescribed authority, the persons from the public can approach the reviewing officer/ controlling officer for the purpose. In terms of section 12 of the Jammu and Kashmir Right to information Act, disciplinary action can be taken against the officials withholding the information.

Courteous and helpful service will be extended by the officers assigned the job of grievances redressal. If you have any complaint with respect to the delivery of the above standard, you are welcome to register your complaint with the following officers, who are designated as Departmental Vigilance Officers;-

Province/District Name Designation Tel. No. Mobile No.
Jammu Province Ms. Champa Devi Thakur Jt. Director(Adm)
Directorate of Rural Dev. Jammu
2554004 9419261318
Jammu District Sh. M. L. Tasir

 Asstt. Comm. Dev. Jammu

2505443 9419168268
Kathua District Sh. Pardeep Manhas Asstt. Comm. Dev. Kathua 234801 94191377321
Udhampur District Sh. Om Parkash Asstt. Comm. Dev. Udhampur 270501 9419188582
Poonch District Sh. Zubair Shah Asstt. Comm. Dev. Poonch 220135 9086928540
Rajouri District Sh. Noor Alam Asstt. Comm. Dev. Rajouri 263326 9419175453
Samba District Sh. Sushil Attri Asstt. Comm. Dev. Samba 243231 9419237594
Reasi District Sh. M. Y. Malik Asstt. Comm. Dev. Reasi 245589 9419188554
Ramban District Sh. G. H. Karaipak Asstt. Comm. Dev. Ramban 266800 7298254885
Doda District Sh. Akhtar Qazi Asstt. Comm. Dev. Doda 234676 8713903786
Kishtwar Distt Sh. G. R. Dar Asstt. Comm. Dev. Kishtwar 259527 9797576786

All the complaints will be acknowledged by us and final report on the action taken will be communicated within the shortest possible time.

We seek citizenís cooperation

Citizen Charter is a joint effort between you and us to improve the quality of service provided by us and we request you to extend cooperation to us on the following matters;-

1. Eradication of menace of corruption in public life
If you come across any officer/official asking for bribe or any undue favour, the same be immediately reported to us for stringent action against the officers/officials.

2. We seek your cooperation in the maintenance of quality standards and to supervise, exercise vigilance and monitor the implementation of all the programmes of this Department so that the quality standards of the works are maintained and there is no compromise on this account.

We are committed to constantly revise and improve the services being offered under the charter.



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